DevOps Training & Certification Programs | NexoraAscendX

Introduction and Scope

At NexoraAscendX, we understand that your privacy matters deeply when you're exploring educational opportunities in DevOps. This policy explains how we handle your personal information when you use our website, enroll in our programs, or contact us for guidance.

This policy applies to all interactions with NexoraAscendX services, including our website at nexora-ascendx.com, our learning platforms, and any communications with our team. We operate under Turkish data protection laws, including the Personal Data Protection Law (KVKK), and maintain standards that respect your privacy rights.

Important: By using our services, you acknowledge that you understand how we collect and use your information as outlined in this policy. We encourage you to read through each section carefully.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we typically gather and why:

Contact Information

Your name, email address, phone number, and location when you reach out to us or sign up for programs.

Educational Background

Current skill level, previous experience, and learning goals to help us recommend the right program path.

Technical Information

Your IP address, browser type, and basic device information when you visit our website.

Learning Progress

Course completion rates, assignment submissions, and participation in our educational programs.

We collect this information through various methods: directly when you provide it to us, automatically through our website, and sometimes from third parties like educational partners (only with your consent).

How We Use Your Information

Your information helps us provide better educational services and support. We use it for several specific purposes:

Delivering our DevOps education programs and tracking your progress
Responding to your questions and providing technical support
Sending you course updates, schedules, and important program information
Improving our teaching methods based on student feedback and performance
Ensuring our website functions properly and securely
Meeting legal requirements under Turkish data protection laws
Developing new courses and educational content that serves student needs

We never sell your personal information to third parties. Any sharing of your data happens only with your explicit consent or when required by law.

Data Sharing and Third Parties

We work with carefully selected partners to provide our educational services, but we're selective about who has access to your information:

Educational Technology Providers: We use learning management systems and video platforms to deliver courses. These providers may process your learning data but only under strict agreements that protect your privacy.

Communication Services: Email platforms and messaging services help us stay in touch with students. They handle your contact information but cannot use it for their own purposes.

Payment Processors: When you enroll in paid programs, secure payment services handle transaction data. We don't store your complete payment details on our servers.

Legal Requirements: We may need to share information if required by Turkish authorities or to protect the legal rights of our organization and students.

Your Privacy Rights

Under Turkish data protection laws, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including learning progress and communication history.

Correct Inaccuracies

Update or fix any incorrect information in your profile or educational records.

Delete Your Data

Request removal of your personal information, subject to legal requirements for educational records.

Restrict Processing

Limit how we use your information while maintaining essential educational services.

Data Portability

Receive your data in a structured format if you want to transfer it elsewhere.

Withdraw Consent

Stop certain types of data processing, though this might affect some services we can provide.

To exercise any of these rights, contact us at support@nexora-ascendx.com. We'll respond within 30 days and guide you through the process.

Data Security and Protection

Technical Safeguards

We protect your information through multiple layers of security, including encrypted data transmission, secure servers hosted in compliant facilities, and regular security audits. Our systems use industry-standard protocols to prevent unauthorized access.

Access Controls: Only authorized team members can access student information, and they do so only when necessary for educational purposes. We maintain detailed logs of who accesses what information and when.

Data Backup and Recovery: Your educational progress is regularly backed up to prevent data loss, but these backups maintain the same security standards as our primary systems.

Incident Response: If any security incident affects your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to resolve the situation.

Data Retention Periods

We keep your information only as long as necessary for educational and legal purposes:

Information Type	Retention Period	Reason
Contact Information	3 years after last contact	Follow-up support and program updates
Educational Records	7 years after course completion	Legal requirements and certificate verification
Payment Information	10 years	Turkish tax and accounting laws
Website Analytics	2 years	Improving user experience
Marketing Preferences	Until you withdraw consent	Respecting your communication choices

After these periods, we securely delete or anonymize your information. Some data may be kept longer if required by law or if you specifically request extended access to your educational records.

International Data Transfers

Some of our educational technology partners operate servers outside Turkey. When your information is transferred internationally, we ensure adequate protection through:

Data processing agreements that meet Turkish legal requirements
Certification programs like Privacy Shield successors or similar frameworks
Standard contractual clauses approved by data protection authorities
Regular audits of our international partners' security practices

You can request details about specific international transfers that affect your data by contacting our privacy team.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and help us understand how students use our educational resources:

Essential Cookies: These keep the website functioning properly and remember your login status when you access course materials.

Analytics Cookies: We track how visitors navigate our site to identify popular content and improve our educational offerings. This data is anonymized and doesn't identify individual users.

Preference Cookies: These remember your settings like language preferences or accessibility options to make your experience more personalized.

You can control cookie settings through your browser, though disabling certain cookies might affect some website functionality. We don't use tracking cookies for advertising purposes.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our educational services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through:

Email notifications to current and recent students
Prominent notices on our website
Updates in our student portal for active learners

We encourage you to review this policy periodically. The "Last Updated" date at the top indicates when the most recent changes were made. Continued use of our services after policy updates indicates your acceptance of the revised terms.

Privacy Policy